Out of Contract

Non-smart Customers

Customers who have agreed a contracted rate on the condition they allow us to install a smart meter, free of charge, but then later refuse a smart meter, for any reason, will be charged on what is known as a “Non-Smart” rate. Your contractual rates will apply once a smart meter is successfully installed.
Our Non-Smart rates are shown below:

Standing charges (pence per day) Consumption (pence per kWh)
Electricity PC 1-4 200 67
Electricity MD/HH 300 67
Gas 500 23
Electricity

Fixed Price – Available for 1 to 3-year contracts.
Market Tracker – Available for 1 to 5-year contracts. This product tracks changes in wholesale and other costs at regular 6 monthly review points. Your price can rise, fall, or stay the same at each review point.

Gas

Fixed Price – Available for 1 to 3-year contracts.
Variable price – Available for 1 to 5-year contracts. Prices may change over the lifetime of your contract depending on wholesale market or other changes.
Budget Payment Plan (BPP) – Available for 1 to 5-year contracts. The BPP product is designed to help our gas customers forecast the amount they spend each month, by spreading their expected annual consumption across 12 equal monthly payments.

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