Ruby Energy, Services Made Simple
Welcome to Ruby Energy
Ruby Energy is the UK’s leading independent energy supplier, rooted in Fleetwood, Lancashire. We’re dedicated to empowering SMEs nationwide with bespoke energy solutions. As champions of progress, our foundation is built on innovation, adaptability, and a human touch. We understand the unique challenges faced by small and medium-sized enterprises, and our mission is to ensure businesses thrive through tailored energy strategies.
We’re here to support those who dream big; the risk-takers, innovators and drivers of industry. With Ruby Energy by your side, you can expect the exceptional, with tailored services that enable businesses to propel forward.
Our customers are at the heart of everything we do. At Ruby Energy, we strive to provide a quality service, ensuring that queries and concerns are addressed promptly and effectively. You can speak to Ruby from 8:30 to 17:30, Monday to Friday, where our team of experts will always be happy to support you.
Ready for your business to thrive? Chat to Ruby via the button below.
The Ruby Way
Ruby’s values are at the heart of everything we do:
- Collaborative: We ensure your voice is heard. We listen to our customers and strive to deliver strong, responsive customer service.
- Human: We give a personal touch and support to our customers and each other, treating everyone with respect and understanding.
- Committed: We use innovative solutions to improve our services and always stick to our word.
We pride ourselves on delivering consistently high levels of customer service and innovative products to organisations across all industries. Our vision is to be the leading independent commercial energy supplier in the UK, offering contracts that are straightforward, competitive, and, most importantly, tailored to your business needs. We work alongside you every step of the way, and if we ever fall short, you have our promise that we’ll turn any challenges we face into positive outcomes.
Meet the team
Stacey Irving
Operations & Revenue Director
Stacey is a results-driven Operations & Revenue Director with over 15 years of experience in the utility industry. She takes great pleasure in building a team based on trust and leading with a committed, human, and collaborative approach. Passionate about transforming operational functions, Stacey focuses on enhancing all key areas like sales, revenue, collections, billing, metering, and customer service. She values authenticity and transparency, always putting the customer first. Stacey thoroughly enjoys working with people and teams to achieve operational excellence and customer success, making her a visionary leader dedicated to both financial performance and a positive customer experience.
Tania Blench
Group Director of People
Tania is a highly skilled HR professional with an MA in Human Resource Management. Throughout her career Tania has worked in various sectors including Hospitality, Housing and Energy and has over 20 years’ experience in all areas of Human Resources with a strong focus on HR strategy delivery, Performance Management and Employee Relations. Her mission is to deliver exceptional service and experiences for all employees.
Lee Charlton
Customer Experience & Recovery Director
Lee is RubyEnergy’s Customer Experience and Recovery Director, focused on leveraging customer’s experience. With experience of a range of sectors which include Energy, Finance, Telecommunications and Retail. Most recently, Lee has played a leading role in the recent merge to RubyEnergy, driving an internal and external launch. Lee’s experience spans all over the UK and in South Africa.
Julian Massel
IT Director
Julian plays a significant role as RubyEnergy’s IT Director, bringing over 25 years of IT experience. New to the energy industry, he is quickly learning and applying his extensive knowledge. He leads critical projects, such as large-scale transformations, and is committed to improving organisational performance through technology. Julian’s main focus areas include leading business change programmes, developing the IT Team, and aligning new business strategies.
Ruby Energy Corporate Business
Our Corporate Business arm is all about meeting the unique needs of larger and multi-site customers. Our dedicated team of specialist account managers are on hand to manage all your energy requirements with a personal touch. We ensure a smooth customer journey by staying closely connected to your account through regular check-ins and by proactively monitoring market trends. This allows us to address any invoice queries or data issues swiftly.
At Ruby Energy, we’re committed to making your experience seamless and efficient, keeping your energy needs at the forefront.
Here’s what to expect as a Corporate Client
Access to your Ruby Customer Portal
Your easy-access hub for all bespoke data and reporting.
A dedicated Ruby Account Manager
As your energy advocate, your dedicated account manager will be your consistent line of support and first point of contact for any queries.
Efficient Communications
You can always speak to Ruby. We’re committed to acknowledging all communications within 1 working day and resolving any queries within 5 working days of receipt.
Resolutions in just 1 day
We pride ourselves on our agility and swift response times. When you submit a validated Change of Tenancy (COT), we ensure it’s processed within one working day. The same efficiency applies to registering new sites and notifying you of any objections.
A clear Escalation Procedure
If we ever miss the mark, you have our assurance that we’ll find a solution by addressing your concern through the following channel:
- Account Manager
- Deputy Operations Director
- Customer Excellence Manager
- Operations Director
Hear from the Ruby team
Here at Ruby Energy, we offer a bespoke Key Account Management Service for our larger consumers or group contracts.
We offer:
- An entire team to look after all your needs ranging from entering meter reads right through to meter exchanges and everything in between.
- A dedicated email inbox to direct any queries, with an SLA of 1 working day on all responses.
- High level of service with a wealth of knowledge and expertise in all areas of the business.
- Bespoke pricing and payment terms to suit individual needs.
In a nutshell a one-stop shop for your ease and convenience.
Proud sponsors of FTFC
Ruby Energy is a proud sponsor of Fleetwood Town Football Club, a partnership spanning 20 remarkable years. We’re immensely proud of this collaboration; as a local firm employing local people, many of the Ruby team are avid supporters of the club.
We’re honoured to stand by Fleetwood Town every step of the way.
