Moving Premises

We know how stressful moving property can be so we’ve set out our change of occupier process below

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We believe in treating our customers fairly, which is why we want you to know what information we’ll need, right from the start, to avoid creating any unwanted complications to the process.

Below we’ve set out our change of occupier process and explained exactly what details we need to process any change on our records. This will ensure you’re only charged for the period you are responsible for a property.

Why do I need to submit a Change of Occupier?

  • To protect customers and help us process a change of occupier as quickly and efficiently as possible, we need certain information.
  • We may also attempt to verify the change of occupier requests via an outbound call to the business landline, or with the landlord of the premises.
  • This additional due diligence is carried out as best practice and to safeguard customers from potentially fraudulent requests.
  • Date of change - To ensure accurate billing for all parties.
  • Final/Opening Meter Readings - As with date of change accurate and up to date readings are required to ensure accurate billing for both the Outgoing and Incoming tenants.
  • Landlord Details - We may need to contact the property landlord in relation to confirm details.

Commercial Utilities vs Domestic Utilities

The energy powering your business during the day is the same energy heating your home at night, yet energy suppliers treat commercial and domestic contracts differently.

Usually, domestic energy contracts are on a rolling term with no definitive end date. This means that domestic customers can switch their supplier at any time, however, the unit rate can fluctuate month on month.

Business contracts are fixed term, usually a 1 – 5-year contract. Business customers do not have the option to cancel their contract early without additional paperwork to confirm a change of responsibility.

Are you moving in or out of a business premises supplied by Ruby Energy?

Moving In

  • A completed Business Move Form
  • Your contact information
  • Validation documents
    • A signed tenancy agreement or lease
    • Proof of ownership or sale
    • Surrender of lease
    • Landlord confirmation
    • A dated meter reading (taken on or around the move date)

Once we receive all required supporting evidence for a Change of Occupier request, we will review and validate the information within 10 working days. We will contact you within this period to confirm the outcome or to request any additional documentation if needed.

To help us process your request as quickly as possible, please ensure all evidence is complete and accurate before submission. If further information is required, we will notify you promptly, and an additional 10 working days may be needed from the date we receive the requested documents to complete our assessment and issue a final decision in writing.

Complete Incoming Business Move Form

Moving Out

  • A completed Business Move Form
  • Your contact information
  • The new tenant/owner contact information
  • Validation documents
  • Proof of ownership or sale
  • Surrender of lease
  • Landlord confirmation
  • A dated meter reading (taken on or around the move date)

Once we receive all required supporting evidence for a Change of Occupier request, we will review and validate the information within 10 working days. We will contact you within this period to confirm the outcome or to request any additional documentation if needed.

To help us process your request as quickly as possible, please ensure all evidence is complete and accurate before submission. If further information is required, we will notify you promptly, and an additional 10 working days may be needed from the date we receive the requested documents to complete our assessment and issue a final decision in writing.

Complete Outgoing Business Move Form

Please complete the above as soon as possible, so that we can process any change quickly and efficiently.

While completing our change of occupier checks, we may request additional information from you, or use external sources, such as the Land Registry Office, to help us process the request as swiftly as possible.

If you are the new tenant and have agreed a supply contract with us, this reduces the level of risk associated with a change of occupier and this may increase the likelihood of acceptance.

If we do not receive the requested details within 10 working days, we will suspend any further action until we hear back from you

Alternatively, you can contact us as follows:

  • By phone: 0344 5678 427
  • By post: CoT Team, Ruby Energy, Highbury Stadium, Park Avenue, Fleetwood, FY7 6TX
  • Online: Contact us via your Online Account

When emailing us please use the extension .uk and not .co.uk

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Ruby Energy is the generic reference to the group of companies that comprises Ruby Electricity Ltd (registered in England & Wales No.06882734) and Ruby Gas Ltd
(registered in England & Wales No.04408013), both of whose registered offices are Parkside Stand, Fleetwood Town Football Club, Park Avenue, Fleetwood, Lancashire, FY7 6TX.

Postal address: Parkside Stand, Fleetwood Town Football Club, Park Avenue, Fleetwood, Lancashire FY7 6TX

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Incoming Business Move Form

Please note: you will be prompted for details including meter readings and requests to upload identification. We can start the process without these but will require them before completing a business move request.

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Outgoing Business Move Form

Please note: you will be prompted for details including meter readings and requests to upload supporting documents. We can start the process without these but will require them before completing a business move request.