Smart Metering
To play our part in supporting the UK’s energy infrastructure, we provide our customers with the opportunity to have a smart meter installed free of charge!
Here at Ruby, we pride ourselves on providing a simple, hassle free installation service that supports our customers and their businesses in becoming energy efficient.
How do smart meters work?
Smart meters are the newest type of gas and electricity meter that the industry has to offer. They work the same way as traditional meters only they have the ability to provide your utility supplier with automatic meter readings, making sure that you don’t have to spend any time reading your own meter and more importantly, accurate bills.
Our role in the smart meter generation
In July 2021, a nation-wide smart meter rollout program was put into place by the UK Government. This program gives suppliers new obligations to follow in the form of annual installation targets, the target is decided by the government and is set at the beginning of each year.
Our installation targets for the third scheme year (01 January 2024 – 31 December 2024) are as follows:
- Electricity: 0 meter points
- Gas: 632 meter points
Key Benefits
- Save time and money
- Easy to use
- Accurate billing
- Become more energy efficient
- Help the environment
- Contribute to a smarter future
- No extra cost
Previous Year Performance
| Schema Year | Fuel | Target Number | Number of Smart Metering Systems installed |
| Year 1 01 January 2022 to 31 December 2022 | Electricity | 1429 | 1425 |
| Gas | 489 | 301 | |
| Year 2 01 January 2023 – 31 December 2023 | Electricity | 1690 | 1872 |
| Gas | 582 | 675 |
What are the benefits of having a smart meter?
Getting a smart meter installed at your premises has a range of benefits such as:
- No more estimated bills
- Your smart meter display will provide you with your usage information to help you cut consumption where possible
- Helps to fight climate change by reducing waste
For further information on the benefits of smart meters, energy saving tips and much more, click here.
Useful Link
For information about the Department for Business, Energy and Industrial Strategy, please click here or for information on the industry regulator, Ofgem, please click here.
More information on energy efficiency is available from the Energy Saving Trust and Smart Energy GB.
Smart Meter FAQs
What are the benefits of smart meters?
All Ruby electricity contracts offer a free of charge smart meter to be installed at site where possible.
A smart meter is designed to provide us with accurate, regular information about your energy usage, allowing us to provide accurate invoices and help you to understand your energy usage and ways in which you can save on energy costs.
Are smart meters safe?
According to Department for Business, Energy and Industrial Strategy (BEIS), all smart meters have to pass the same safety regulations as any other in-house technology.
Are smart meters accurate?
Do I need to have an internet connection?
Energy Insights
To help you better understand your energy usage and make informed decisions that can reduce consumption, save money, and lower your carbon footprint, we have enhanced our customer portal.
In October 2024, we updated the customer portal with all-new energy usage charts, allowing you to easily track when and how much energy your business is using. You can now view your energy consumption according to your preferred interval whether that is annually, monthly, weekly, or even daily.
To access your consumption information, please ensure you are registered for our customer portal. Once logged in, navigate to the “Your Usage” section to explore the various options available. You can also download the meter readings that contribute to the usage charts if you wish.
This feature is available to all Ruby customers, but to fully benefit from the data we gather from your meter, you will need an advanced metering system, commonly referred to as a smart or AMR meter. Advanced metering systems allow us to collect meter readings more frequently and present this information to you. In simple terms, if we only receive one meter reading from you each month, your usage charts will be quite limited.
Radio-Teleswitch Meters
By 30 June 2025, the Radio Teleswitch Service (RTS) will end. The switch-off will affect energy customers who have an RTS meter in their homes and businesses and may mean that their heating and hot water supply stops functioning as normal.
What is the Radio Teleswitch Service?
RTS was introduced in the 1980s and is now reaching the end of its natural operational life. This means that the equipment that produces the radio signal can’t be adequately maintained anymore. RTS uses a radio signal to instruct some traditional multi-rate meters when to switch between peak and off-peak rates. It’s important that we work with all affected customers in a timely manner to ensure that services are not affected.
Next Steps
If you have an RTS meter, we will be in touch with you to arrange an upgrade to a smart meter, free of charge. Until we contact you, you don’t need to do anything.
More Information Relating to the Radio Teleswitch Service
Ofgem – Replacing your Radio Teleswitch electricity meter | Ofgem
Association of Meter Operators – RTS-digital-leaflet-Apr24.pdf
Citizens Advice – If you have a radio teleswitch energy meter
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