Switching energy providers might feel daunting, but with Ruby Energy, the process is simple, transparent and hassle-free.
Whether you’re looking for a better rate or a provider that truly cares about customer service, joining Ruby Energy is easier than you think.
Here is a guide to what to expect when you join Ruby Energy for the first time, so you can feel confident every step of the way.
Step-by-Step Onboarding Process
Initial Call
You’ll receive a call from our team to gather some basic information, including your business details, site information, and recent usage. During this call, we’ll also answer any questions you may have.
Receive Your Quote
Based on your usage and requirements, we’ll generate a competitive quote and talk it through with you over the phone. You’ll also receive the quote by email for your records.
Contract & Agreement
Once you’re happy to proceed, we’ll send your contract via email using secure digital signing.
Welcome Email & Online Account
After signing, you’ll receive a welcome email prompting you to register for your Online Account. This allows you to manage your energy, view invoices, and track your usage easily.
Comfort Call
Our team will follow up with a comfort call to confirm your details, answer any final questions, and ensure you’re completely happy with the switch.
Information You Might Need
To make the onboarding process quick and seamless, please have the following information ready:
- Meter Serial Number
- Up to Date Meter Reading
- Limited Company Name
- Contact Details
- Bank Details
When Will My Energy Go Live?
Once your contract is signed, it can take up to 5 working days for your electricity and/or gas supply to be connected.
Contact Us
Have questions or need a little extra support?
Our friendly team is here to help.
Whether you’re looking for more information, need help with your quote, or want to check the status of your switch, just get in touch.
Call: 0333 5678 427
Email: hello@rubyenergy.uk
Online: Use our contact form to send us a message and we’ll get back to you as soon as possible.
Switching to Ruby Energy is simple, quick, and hassle-free. Our team is here to guide you through every step, so you can switch with peace of mind.
