Here at Ruby Energy we are continuing our exciting growth at our offices in Thornton. We are now looking to add to our Collections team with driven and forward-thinking Aged & External Debt Advisor.
Main Responsibilities (but not limited to):
- Take incoming phone calls from FVT Agents
- Provide live information to external parties
- Input live data into multiple systems
- Review appointments pre and post visit and provide feedback to management
- Process energy contracts (Renewal & Acquisitions)
- Manage multiple inboxes & respond to queries from external partners
- Analyse data for both debt and energy accounts
- Escalate accounts to multiple internal departments
- Complete account reviews on aged debt accounts to establish next action
- Keep all customers records and account information up to date and within the company guidelines.
- Securely Export data to external parties
- Manage relationships between external parties & operate compliantly within clearly defined guidelines.
- Proactively review customer accounts to identify any future problems before they arise and work with internal departments to resolve any issues.
- Prepare legal paperwork for court action
Requirements to be considered:
- Previous experience in a debt recovery preferred but not essential
- Experience within the energy sectors would be beneficial
- Experience in call handling
- Target driven and self-motivated to succeed
- Excellent verbal and written communication skills
- Strong telephone manner
- IT literate and proficient in Microsoft excel, outlook and word
- Comfortable operating in an environment optimal to change
Benefits:
- Working hours – Monday to Friday
- Buy & Sell Annual Leave Scheme
- Employee Assistance Programme (EAP)
- Access to Employee Health Scheme
- Career development
- Employee Recognition Incentives
- Company events
- Monthly dress down days
- Tea & coffee facilities & On-site Canteen
- Local discounts / benefits.
Apply: https://recruitcrm.io/apply/17435030583800085110cMV
