Here at Ruby Energy we are continuing our exciting growth at our offices in Fleetwood. We are now looking to add to our Change and Delivery team with a driven and forward thinking Business Analyst who will play a critical role in driving change, transformation, and modernisation across our group of businesses.
This role involves conducting in-depth analysis of business processes, systems, and workflows to identify opportunities for operational efficiency, enhanced business effectiveness, and improved customer experiences.
As part of the Change and Delivery team, the Business Analyst will support the delivery of improvements through the project lifecycle. Acting as both an analyst and, where required, a project manager, the role will help translate findings into actionable solutions.
Who are we?
At Ruby Energy, we are more than just energy suppliers; we are champions of your progress, specifically tailored to empower SMEs. Our foundation is built on providing bespoke energy solutions that blend innovation with adaptability, ensuring that your business’s unique energy needs are met with precision.
Benefits:
- Working hours – Monday to Friday
- Buy & Sell Annual Leave Scheme
- Employee Assistance Programme (EAP)
- Access to Employee Health Scheme
- Career development
- Employee Recognition Incentives
- Company events
- Monthly dress down days
- Tea & coffee facilities & On-site Canteen
- Local discounts / benefits
Our Journey
Launched in 2002, we’re experts in commercial utilities and we know what it takes to deliver high levels of customer service. With our Head Office in Fleetwood, Lancashire, and offices in Manchester, we are positioned to serve businesses across the UK with dedication and excellence.
The Ruby Way
Ruby’s values are at the heart of everything we do:
Collaborative: We ensure your voice is heard. We listen to our customers and strive to deliver strong, responsive customer service.
Human: We give a personal touch and support to our customers and each other, treating everyone with respect and understanding
Committed: We use innovative solutions to improve our services and always stick to our word.
We pride ourselves on delivering consistently high levels of customer service and innovative products to organisations across all industries. Our vision is to become the best independent commercial energy supplier in the country. We aim to provide contracts that are straightforward, competitive, and most importantly, tailored to your business needs.
Investing in the Ruby Community
We are committed to fairness, transparency, honesty, and professionalism. By heavily investing in our people, processes, and systems, we continuously improve our customer engagement and service offerings.
Main Responsibilities (but not limited to):
· Collaborate with stakeholders across departments to gather and document detailed requirements, ensuring a clear understanding of business needs and desired outcomes.
· Work with business sponsors and stakeholders to co-create the strategy, ensuring alignment with business goals and ensuring it is turned into a clear, actionable plan with defined objectives, timelines, and resources.
· Analyse and optimise business processes to identify inefficiencies and propose improvements, ensuring solutions align with strategic business goals and the broader transformation vision.
· Develop business cases and solution strategies, assessing options to determine the best-fit solutions that drive improvements in customer experience, operational efficiency, and business performance.
· Support and manage project delivery, driving the creation of actionable plans, managing risks, tracking progress, and ensuring alignment with business objectives through to successful implementation.
· Work with business sponsors, system users, and third-party vendors to ensure seamless communication, change adoption, and effective solution delivery across customer journey, digital solutions, sales, marketing, and commercial systems.
· Lead testing, training, and go-live activities, ensuring that business users are fully prepared, and that systems and processes are adopted effectively across the organisation.
· Monitor post-implementation success, gathering feedback and analysing performance to identify opportunities for continuous improvement and refinement of processes and systems.
· Provide ongoing support and guidance for continuous business change, assisting with the evolution of processes and systems as the business adapts and grows.
.Ensure all solutions are delivered within scope, on time, and to budget, while maintaining quality and meeting business requirements
Requirements to be considered:
- 3-5 years of experience as a Business Analyst, Solutions Analyst or Project Manager, ideally in the energy, utilities, or sales sectors.
- A strong focus on customer-centric solutions with experience in digital transformation, self-service portals, and customer journey mapping..
- Strong knowledge and experience in customer service, sales, billing, and data management systems, with an understanding of how these areas intersect with broader business processes.
- Proven experience in problem-solving and process optimisation, with the ability to identify inefficiencies and recommend and implement effective solutions.
- Familiarity with CRM systems, telephony, workforce management tools, and other key business platforms relevant to customer and commercial operations.
- Strong understanding of project management methodologies (e.g., Agile, Waterfall), and the ability to manage projects through all stages of delivery from strategy through to execution.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint) and project management tools (e.g., Jira, MS Project), with the ability to track progress, manage risks, and report on project status.
- Experience with stakeholder management and business change—the ability to work effectively with both technical and non-technical teams, managing expectations and ensuring successful project delivery.
- Experience in creating and managing business cases, and the ability to assess the viability and impact of solutions on business operations.
Competencies:
- Strong interpersonal and communication skills: Engage with stakeholders at all levels of the business. Proactive and confident in chasing outstanding actions and liaising with team members to ensure progress.
- Data analysis & problem-solving skills: Comfortable assisting in gathering and analysing data as required with ability to find root causes and locate solutions
- Strong analytical skills: The ability to translate complex business processes into actionable insights including proven experience in business analysis: process mapping, and workflow optimisation.
- Project management skillset: Including experience in supporting project delivery.
- Attention to detail: Ensure accuracy and completeness in tracking tasks, actions, and project documentation and a focus on delivering measurable business improvements.
- Teamwork: Capable of working collaboratively across different teams and departments with capability to work in cross-functional teams and managing change within a complex organisation
- Strong organisational skills: Talent to manage multiple tasks and prioritise effectively in a fast-paced, dynamic environment. This includes excellent time management to manage deadlines and provide timely updates to relevant stakeholders.
- Technical proficiency: Competent in using project management tools and systems, with strong MS Office skills, particularly Excel, Word, and PowerPoint.
What you need to do now…
If you would love to join us as our new Business Analyst, we encourage you to apply now!
Be part of our bright future and chat to Ruby today!
Job Type: Full-time
Benefits:
- Additional leave
- Canteen
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Referral programme
Schedule:
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Fleetwood, Lancashire: reliably commute or plan to relocate before starting work (required)
Experience:
- Project management: 1 year (required)
- Business analysis: 1 year (required)
