How to Pay Your Business Energy Bill
We make it simple and straightforward to pay your bills. See our various options below.
If you’ve agreed a contract with Ruby Energy, you should have a Direct Debit in place. If for any reason you can’t pay by Direct Debit, you can find more information about our other options below. Please note that if your Direct Debit is not in place, you may be paying a higher rate.
Direct debit
All Ruby Energy contracts are subject to payment by Direct Debit. This is the most efficient way to pay for your energy. We’ll always notify you when we’re planning to take the payment on your invoice.
Benefits
- No calls, leaving you to focus on running your business
- Helps keep charges low by reducing the amount it costs us to administer your account
- Reduce your workload through less administrative duties i.e. writing cheques
- Avoid late payment charges or interest as invoices are paid on time
Did you know?
By having no Direct Debit in place, you may be incurring additional charges. Put a Direct Debit in place today and save money.
To view our out of contract charges, please refer to our out of contract prices in our FAQs
To set up your Direct Debit or if you have any questions, please call 0344 5678 427 or chat to us live.
Online Account
You can pay by debit or credit card instantly and securely online with our online account service.
Our secure, web-based service provides you with everything you need to manage your account in one place, from providing a meter read to viewing your invoices.
Pay over the phone
Our automated payment line is open 24/7, meaning you can pay us over the phone by credit or debit card at a time that suits you best. Call us on 0344 5678 427 and, when prompted, select Option 1 to “make a payment.”
Online Banking
Gas payments
| Bank | Lloyds Bank |
| Sort code | 30-95-11 |
| Account number | 01176421 |
| Account name | Ruby Gas Limited |
Electricity payments
| Bank | Lloyds Bank |
| Sort code | 30-95-11 |
| Account number | 01176103 |
| Account Name | Ruby Electricity Limited |
Debit and Credit Card
Pay by debit or credit card (Visa/MasterCard/American Express). All you’ll need is your Ruby Energy account number and card details.
Call 0344 5678 427 and our Collections Team will be happy to help.
Cheque
Make your cheque payable to Ruby Energy and send it to:
Parkside Stand, Fleetwood Town Football Club, Park Avenue, Fleetwood, Lancashire, FY7 6TX
Please make sure to write your Ruby Energy account number on the back of the cheque and allow 3 working days for the payment to reach your Ruby Energy account.
**If your supply is at risk of disconnection, we’d advise you to make a card payment as the funds must clear prior to any cancellation of planned action**
If you have any questions about payments, please head to our Frequently Asked Questions page for answers to our most commonly asked questions. If you can’t find the answer there, feel free to contact us here.
The convenient way to pay your bills and Direct Debit helps by:
- Reducing your workload through less admin with no cheques to write
- Avoiding late payment or interest charges as bills are paid on time
If you’re having difficulty paying your bill, we’re here to help. We’ll work with you to find the best solution, but it’s important that you contact us as early as possible to let us know there is a problem.
We’re here to help – call us on 0344 5678 427 or chat to us live.
We are a proud supporter of Business Debtline, one of the UK’s leading debt advice charities and the UK’s only dedicated free debt advice service for the self-employed and small businesses.
For free and confidential advice on dealing with debt and cash-flow issues, call Business Debtline on 0800 197 6026 or visit their website www.businessdebtline.org
