Managing Your Account

My contracted prices for gas and/or electricity have increased/decreased. Why has this happened?

If your contracted price have changed then you will be on a variable rate product. We will charge you the agreed rate for the duration of your contract, unless there is a significant change in either the price of wholesale gas/electricity or other industry charges.

This means that your prices may rise, or fall, throughout the lifetime of the contract, depending on what is happening in the wider energy market.

Chat to Ruby to discuss alternative product options, we will work with you to ensure you’re on the best product for your circumstances.