We’d love to ensure you receive accurate invoices. We may have estimated your usage if we did not receive your meter readings in time for our invoicing period. So that Ruby can ensure you’re billed for the energy you’ve used, please provide meter readings on or around the 8th of each month.
If we do estimate your consumption, we’ll estimate based on previous usage on the account, as well as information provided to us from the electricity industry regarding your meter type/size.
Smart Meters are great but on the rare occasions when they haven’t provided us with a reading automatically, we will attempt to contact you in order to obtain a meter reading in the date range stated above. Please refer to ‘How do I read my meter?’ in our FAQ’s. Chat to Ruby if you have any other concerns!