Get in Touch
We recommend logging into your Online Account on a regular basis to submit meter readings, view your invoices and keep your details up to date. If you require any further assistance we have further options below.
Chat to Ruby
You can chat to us live, Monday to Friday, 8:30am to 5pm by clicking the 'Chat to us' button in the lower part of the screen.
Call Ruby
You can give us a call Monday to Friday, 8:30am to 5pm on 0344 5678 427. Calls to this number cost the same as a local call from landlines and are covered by inclusive minutes.
Email Ruby
You can email us anytime. We have a few different emails below to choose from or email our Customer Service Team at Hello@rubyenergy.uk
When emailing us please use the extension .uk and not .co.uk
Post To Ruby
Ruby Energy, Parkside Stand, Fleetwood Town Football Club, Park Avenue, Fleetwood, FY7 6TX.
You can use any of the following three emails to contact us:
To add an additional contact: LOA@rubyenergy.uk
To request account termination: termination@rubyenergy.uk
To provide a picture of your meter read: picturereads@rubyenergy.uk
If you are a solicitor and wish to discuss a business energy claim, please contact: businessenergyclaims@rubyenergy.uk
See why our customers think we are great
- 4.4 TrustScore - Rated Excellent
Jackie V
- VERIFIED CUSTOMER
Everyone at Ruby has been fab. We had an issue with an old supplier. It’s a long story, but not our fault. As our new supplier, Ruby went above and beyond to sort it. So would I recommend them? 100%. Would I use again 100% as soon as we are out of contract we will be moving everything over. The guy called.
Please forgive me if I get the spelling wrong, but is it Ozz? Adam and Sasha have all been amazing. So, Scottish Power and British Gas, you really need to talk to Ruby and find out what it means to look after your customers!
RN Motorcycles
- VERIFIED CUSTOMER
Thanks Ben! Great communication.
Great communication, listened to the needs of my business, got me the best price possible. Made everything easy.
Thanks Ben!
Joanne N
- VERIFIED CUSTOMER
Great company to deal with!
Speaking to Brendan this morning and he was great. He knew his stuff and was so easy to understand.
He offered great rates which we accepted – do not hesitate to contact this company.
Sam
- VERIFIED CUSTOMER
Zak Talbot Excellent Key Account Manager
Zak Talbot is the Key Account Manager on my utility accounts, I find he is incredibly approachable willing to receive and give out calls which makes my accounts feel like it is being seriously looked after. Often taking in to account what the issue is from our perspective and using this to resolve the query in the most suitable manner. His wide range of skills makes him a real asset.