Position: IT Support Engineer
Location: Fleetwood
Grade/Salary Range: £25,000 – £30,000
Due to an internal promotion here at Ruby Energy, we have an exciting role available for an IT Support Engineer to join our UK team within our offices in Fleetwood.
The IT Support Engineer (1st and 2nd Line Support) is responsible for providing effective and efficient IT support to all end-users within the organisation, with this role focusing on desktop services within a full Microsoft environment, including Microsoft 365 (M365).
The IT Support Engineer will handle IMAC (Install, Move, Add, Change) activities, manage incident processes, fulfil service requests, and assist with problem management.
Who are we?
At Ruby Energy, we are more than just energy suppliers; we are champions of your progress, specifically tailored to empower SMEs. Our foundation is built on providing bespoke energy solutions that blend innovation with adaptability, ensuring that your business’s unique energy needs are met with precision.
Our Journey
Launched in 2002, we’re experts in commercial utilities and we know what it takes to deliver high levels of customer service. With our Head Office in Fleetwood, Lancashire, and offices in Manchester, we are positioned to serve businesses across the UK with dedication and excellence.
The Ruby Way
Ruby’s values are at the heart of everything we do:
Collaborative: We ensure your voice is heard. We listen to our customers and strive to deliver strong, responsive customer service.
Human: We give a personal touch and support to our customers and each other, treating everyone with respect and understanding
Committed: We use innovative solutions to improve our services and always stick to our word.
We pride ourselves on delivering consistently high levels of customer service and innovative products to organisations across all industries. Our vision is to become the best independent commercial energy supplier in the country. We aim to provide contracts that are straightforward, competitive, and most importantly, tailored to your business needs.
Investing in the Ruby Community
We are committed to fairness, transparency, honesty, and professionalism. By heavily investing in our people, processes, and systems, we continuously improve our customer engagement and service offerings.
Main Responsibilities (but not limited to):
- Provide 1st and 2nd line support for desktop services within a Microsoft environment.
- Manage and troubleshoot issues related to Microsoft 365 applications and services.
- Perform IMAC activities for hardware and software installations, moves, adds, and changes.
- Ensure all desktop services are operating effectively and efficiently.
- Log, categorise, and prioritise incidents in the IT service management system.
- Resolve incidents in a timely manner, ensuring minimal disruption to end-users.
- Provide excellent customer service to all end-users, maintaining a positive and helpful attitude.
- Communicate technical information to end-users in a clear and understandable manner.
Requirements to be considered:
- Proven experience in a 1st and 2nd line IT support role.
- Strong knowledge of Microsoft 365 and desktop services in a Microsoft environment.
- Excellent troubleshooting and problem-solving skills.
- Familiarity with IT service management frameworks and tools (e.g., ITIL, ServiceNow).
- Ability to manage multiple tasks and priorities in a busy environment.
- Strong customer service orientation with a positive and proactive attitude.
- Excellent communication skills, both verbal and written.
- Ability to work effectively as part of a team and independently.
- A relevant GCSE, degree or diploma in IT or a related field.
- Certifications in Microsoft technologies (e.g., Microsoft 365 Certified: Modern Desktop Administrator Associate).
- ITIL Foundation certification or equivalent experience or understanding.
Benefits:
- Working hours – Monday to Friday
- Buy & Sell Annual Leave Scheme
- Employee Assistance Programme (EAP)
- Access to Employee Health Scheme
- Career development
- Employee Recognition Incentives
- Company events
- Monthly dress down days
- Tea & coffee facilities & On-site Canteen
- Local discounts / benefits.
What you need to do now…
If you would love to join us as our new IT Support Engineer, we encourage you to apply now!
Be part of our bright future and chat to Ruby today!
