As part of the Ruby Energy community, your safety is a top priority for us. Recently, more businesses have reported fraudulent contacts for scammers posing as energy suppliers.
At Ruby Energy, we’re committed to helping you stay protected. Here’s what you need to know to keep your account safe.
How to know it’s Ruby Energy:
Data Protection Password
If your account has an agreed data protection password, we will always ask for it first. This helps us verify your identity before discussing any account details.
Official Email Addresses Only
We will only contact you from a @rubyenergy.uk email address. If you receive an email from any other domain, do not trust it.
Call Back if Unsure
If something doesn’t feel right, end the call immediately and ring us back using the phone number published on our website. This way, you know you’re speaking with a genuine member of our team.
What to Do If You Are Contacted by a Scammer
If you receive a suspicious email or message from someone claiming to be from Ruby Energy, here is what you should do:
Do not respond to the message or share any personal details.
Report it to us by emailing operationsdirector@rubyenergy.uk or calling 0344 5678 427.
Contact Action Fraud if you are concerned you may have fallen victim to payment fraud by visiting www.actionfraud.police.uk.
How One Customer Stopped a Scam
Carole contacted Ruby Energy after receiving a suspicious call asking for her meter readings and copies of her invoices.
We confirmed that we would never call to request this information or claim we are installing a smart meter without your consent.
If you’re ever uncertain, give us a call on 0333 5678 427
Stay Safe
Scammers can be clever and convincing, but by staying alert and following these tips, you can keep yourself safe. If you are ever unsure, it is better to double-check with us.
Thank you for being part of the Ruby Energy community. Together, we can protect your business and stay safe from fraudsters.
