Position: Key Account Manager
Location: Fleetwood, Lancashire
Grade/Salary Range: £30,000
We have an exciting position available here at Ruby Energy for a target driven Key Account Manager to assist in the development of our high value accounts within our offices in Fleetwood.
Reporting to the Revenue & Sales Operations Managers, the successful candidate will be very proactive and deliver excellent service to the key accounts including Large multi TPI contracts, with a focus on commercial growth and customer excellence.
Who are we?
At Ruby Energy, we are more than just energy suppliers; we are champions of your progress, specifically tailored to empower SMEs. Our foundation is built on providing bespoke energy solutions that blend innovation with adaptability, ensuring that your business’s unique energy needs are met with precision.
Our Journey
Launched in 2002, we’re experts in commercial utilities and we know what it takes to deliver high levels of customer service. With our Head Office in Fleetwood, Lancashire, and offices in Manchester, we are positioned to serve businesses across the UK with dedication and excellence.
The Ruby Way
Ruby’s values are at the heart of everything we do:
Collaborative: We ensure your voice is heard. We listen to our customers and strive to deliver strong, responsive customer service.
Human: We give a personal touch and support to our customers and each other, treating everyone with respect and understanding
Committed: We use innovative solutions to improve our services and always stick to our word.
We pride ourselves on delivering consistently high levels of customer service and innovative products to organisations across all industries. Our vision is to become the best independent commercial energy supplier in the country. We aim to provide contracts that are straightforward, competitive, and most importantly, tailored to your business needs.
Investing in the Ruby Community
We are committed to fairness, transparency, honesty, and professionalism. By heavily investing in our people, processes, and systems, we continuously improve our customer engagement and service offerings.
Main Responsibilities (but not limited to):
- Building upon your existing relationships and exploring new opportunities for sales and growth
- Debt recovery, encouraging and maintaining financial and commercial stability
- To recognise and optimise opportunities with the aim of converting client requirements into potential commercial growth
- Prepare regular pipeline forecasts for each of your allocated clients
- Using great communication skills, establish client budgets, elevate their current requirements and work with them to develop any requirements they may have
- Proficiently use Junifer to record all contract, purchase, and sales activities against allocated clients
- Work alongside the project, operation teams to ensure all solution sales are correctly delivered
- Maintaining an up to date understanding of market trends as well as competitor activities and potential new revenue streams
- Account maintenance and management ensuring reads, payments and bills are accurate monthly.
Requirements to be considered:
- Must be commercially aware and proactive with a proven background in Utilities Account Management and / or Technology Sales within an MSP environment
- Excellent organisations skills are essential
- Strategic thinker who can spot, convert, and close opportunities
- An effective communicator with excellent presentation skills
- A resourceful team player who is comfortable with both seeking and aiding their peers when needed
- Self-motivated and resolution minded
- Methodical thinker with exceptional attention to detail
- Experience of delivering customer service at exceptional levels in all forms of communication
- Able to identify sale retention opportunities
- Debt collection proficient
- Have strong understanding and experience with all operational work streams and Teams
- Able to manage upwards and communicate at multiple hierarchy management lines.
Benefits:
- Working hours – Monday to Friday
- Buy & Sell Annual Leave Scheme
- Employee Assistance Programme (EAP)
- Access to Employee Health Scheme
- Career development
- Employee Recognition Incentives
- Company events
- Monthly dress down days
- Tea & coffee facilities & On-site Canteen
- Local discounts / benefits.
What you need to do now…
If you would love to join us as our new Key Account Manager, we encourage you to apply now!
Be part of our bright future and chat to Ruby today!
