Position:Office Apprentice
Location: Fleetwood, Lancashire
Grade/Salary Range: TBC
Are you currently considering where to start your career and would like a fun, team environment with excellent progression available to match the hard work you put in?
Due to an internal promotion from the apprenticeship programme, we have another fantastic opportunity available for an Office Apprentice based at our offices in Fleetwood.
We are looking for an enthusiastic, organised and quick learner to join the dynamic team at Ruby Energy for a long-term career with us!
The Apprentice will be developing their customer contact skills with us to provide support to the departments in delivering a high quality, customer focused service.
Who are we?
At Ruby Energy, we are more than just energy suppliers; we are champions of your progress, specifically tailored to empower SMEs. Our foundation is built on providing bespoke energy solutions that blend innovation with adaptability, ensuring that your business’s unique energy needs are met with precision.
Our Journey
Launched in 2002, we’re experts in commercial utilities and we know what it takes to deliver high levels of customer service. With our Head Office in Fleetwood, Lancashire, and offices in Manchester, we are positioned to serve businesses across the UK with dedication and excellence.
The Ruby Way
Ruby’s values are at the heart of everything we do:
Collaborative: We ensure your voice is heard. We listen to our customers and strive to deliver strong, responsive customer service.
Human: We give a personal touch and support to our customers and each other, treating everyone with respect and understanding
Committed: We use innovative solutions to improve our services and always stick to our word.
We pride ourselves on delivering consistently high levels of customer service and innovative products to organisations across all industries. Our vision is to become the best independent commercial energy supplier in the country. We aim to provide contracts that are straightforward, competitive, and most importantly, tailored to your business needs.
Investing in the Ruby Community
We are committed to fairness, transparency, honesty, and professionalism. By heavily investing in our people, processes, and systems, we continuously improve our customer engagement and service offerings.
Main Responsibilities (but not limited to):
- Provide various administrative support across the operations teams, including checking relevant in-boxes, filing, message-taking, sorting and distributing
- Working on our main reception desk and meet & greet our visitors at BES with professionalism and communicate effectively with the relevant department
- Carry out mail merge exercises and prepare welcome packs
- Effectively use Microsoft office applications, including Word and Excel
- Schedule meeting rooms using the meeting room system
- Management and replenishment of the onsite vending machines
- Carry out regular stock takes
- Assist the teams at BES and provide support as required
- Sort and distribute post
- Order and distribute stationary
- Assist on the dialler system to external customers.
Training and Development:
You will be guided in your learning journey, helping develop your skills and industry knowledge. The company has successfully grown its work force through the Apprenticeship Scheme. Due to the nature of the apprenticeship full training and support will be provided over the 14-month course with the opportunity to further your career within the company afterwards.
Requirements to be considered:
- Minimum 5 GCSE’s (Grades 4 – 9) including Maths and English being essential
- As this is an apprenticeship no previous experience is required, however you will need to meet certain criteria in order to be eligible for the role
- Whether you have recently left school or college and are looking for your first step on the career ladder or even an alternative to further education an apprenticeship offers an excellent career path
- Previous experience in a sales / office / telephone-based role would be advantageous but not essential.
Benefits:
- Salary increases at month 9 and month 12
- Working hours – Monday to Friday
- Buy & Sell Annual Leave Scheme
- Employee Assistance Programme (EAP)
- Access to Employee Health Scheme
- Career development
- Employee Recognition Incentives
- Company events
- Monthly dress down days
- Tea & coffee facilities & On-site Canteen
- Local discounts / benefits.
What you need to do now…
If you would love to join us as our new Office Apprentice, we encourage you to apply now!
Be part of our bright future and chat to Ruby today!
