At Ruby Energy, keeping you safe is our top priority. We want to warn you about scammers who might try to trick you by pretending to be from our company. These scammers often use fake email addresses, such as Outlook accounts, to contact people. Do not worry, we are here to help you spot and avoid their tricks.
How to Stay Safe
- Always Check Our Email Address: Check the sender’s email address: Ruby Energy will only contact you from official domains, including @rubyenergy.uk, @m.rubyenergy.uk, and @m.emailsend20.co.uk. If you receive an email from any other address (for example, @outlook.com), it is not from us.
- Be Careful with Links: Only click links that lead to www.rubyenergy.uk. If you are unsure about a link, do not click it. Instead, type our website address directly into your browser to check for information.
What to Do If You Are Contacted by a Scammer
If you receive a suspicious email or message from someone claiming to be from Ruby Energy, here is what you should do:
- Do not respond to the message or share any personal details.
- Report it to us by emailing operationsdirector@rubyenergy.uk or calling 0344 5678 427.
- Contact Action Fraud if you are concerned you may have fallen victim to payment fraud by visiting www.actionfraud.police.uk.
Remember
Scammers can be clever, but by staying alert and following these tips, you can keep yourself safe. If you are ever unsure, it is better to double-check with us.
Thank you for being part of the Ruby Energy community. Together, we can stay safe from scammers!
