At Ruby Energy, we’re always thinking ahead—especially when it comes to sustainability. That’s why, from 11 October 2024, we’re going paperless. All communications will be digital unless customers choose to stick with physical mail.
Why Are We Going Paperless?
This isn’t just about moving to digital communications—it’s about reducing our carbon footprint and staying true to our values. By cutting down on paper, we’re lowering waste, speeding up processes, and maintaining the reliable service you trust. A small change with a big impact.
Aligning with Ruby Energy’s Values
Sustainability and innovation are at the heart of Ruby Energy. By going paperless, we’re reducing unnecessary waste and making better use of technology to serve our customers efficiently. It’s a key part of our commitment to a forward-thinking, eco-friendly future.
What This Means for You
Starting 11 October, all invoices, updates, and communications will be sent to your registered email address. If you prefer paper correspondence, you can opt-in by emailing postal@rubyenergy.uk. However, a small charge of £5.00 (+VAT) per month will be applied for this service, and you can change your preferences at any time.
Need access to your account 24/7? Our online portal gives you the flexibility to manage your account whenever you need, without the wait.
Keep Your Details Updated
To ensure a smooth transition, please make sure we have your current contact details, especially your email address. Keeping this information up-to-date will help us stay connected during the move to paperless communication.
A Quick Reminder
We’ve noticed some customers are still using our old email domain. Please ensure you’re reaching out to @rubyenergy.uk to avoid any delays.
We’re excited about this change and grateful for your support as we take this step towards a greener, more efficient future. If you have any questions, feel free to contact us at hello@rubyenergy.uk.
